Privacy Policy

Last Updated: 12.01.2025

1. Who We Are

This Privacy Policy describes how Golden Planet Jewelry (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from goldenplanetjewelry.com (the “Site”).

Legal entity operating this Site:
GOLDEN PLANET USA INC.
Address: 62 W 47TH ST STE 407, NEW YORK, NY 10036, USA
Phone: +1 (646) 872-4972
Email: info@goldenplanetjewelry.com

We sell fine jewelry, primarily 14K solid gold pieces, to customers worldwide.

2. Personal Information We Collect

We collect the following categories of information:

a) Information you provide directly

  • Name and surname

  • Billing and shipping address

  • Email address and phone number

  • Payment information (card type, last 4 digits, billing details – processed by secure payment providers, not stored in full by us)

  • Order details, wishlists, support messages, and product reviews

b) Information collected automatically

When you browse the Site, we automatically receive:

  • IP address and approximate location

  • Browser type, device type, operating system, language

  • Pages viewed, time spent, click paths, referring URLs

  • Cookies and similar tracking identifiers

c) Information from third parties

We may receive limited information from:

  • Payment processors (e.g., confirmation of payment status)

  • Shipping partners (tracking and delivery status)

  • Advertising partners (aggregated analytics and campaign performance)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including payment, shipping and returns

  • Provide customer support and answer your requests

  • Send you transactional emails (order confirmation, shipping updates, returns status)

  • Send marketing communications and newsletters, when you consent or where allowed by law

  • Show you relevant ads on other websites and social media platforms

  • Maintain the security and performance of our Site

  • Comply with legal, tax, accounting and fraud-prevention obligations

Where required by law (e.g. in the EU/UK), we rely on the following legal bases:

  • Performance of a contract (order and delivery)

  • Legitimate interests (fraud prevention, website analytics, customer service)

  • Your consent (marketing emails, certain cookies and remarketing)

4. Cookies, Tracking & Advertising

We use cookies and similar technologies for:

  • Essential site functionality (cart, checkout, login)

  • Performance and analytics (e.g. Shopify Analytics, Google Analytics)

  • Personalised advertising and remarketing (e.g. Meta Ads, Google Ads)

You can manage cookies through your browser settings and, where available, through our cookie banner.

We also provide a “Your privacy choices / data-sharing opt-out” page where you can opt out of certain data sharing with advertising partners in accordance with applicable law.

5. Sharing Your Personal Information

We do not sell your personal information.

We share information only with trusted service providers who help us operate our business, such as:

  • E-commerce platform and hosting (e.g. Shopify)

  • Payment processors and fraud-prevention services

  • Shipping and logistics partners (e.g. UPS, FedEx, DHL and local couriers)

  • Email and SMS communication providers

  • Analytics and advertising partners

  • Professional advisors (accountants, lawyers) when necessary

  • Authorities or regulators where required by law

These partners are only allowed to use your data on our behalf and in line with this Policy.

6. International Data Transfers

Because we are based in the United States and ship worldwide, your information may be processed in the United States and other countries whose data-protection laws may differ from those in your home country.

Where required, we use appropriate safeguards (such as contractual protections) to protect your data.

7. Data Retention

We keep your personal information only for as long as necessary:

  • Order and invoicing records: typically up to 7 years to comply with tax and accounting law

  • Customer service records: as long as needed to resolve your inquiry and for a reasonable period afterwards

  • Marketing data: until you unsubscribe or object, or after a period of inactivity in line with our internal policies

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Restrict or object to certain processing activities

  • Withdraw consent for marketing at any time

  • Receive a copy of your data in a portable format

  • Lodge a complaint with your local data-protection authority

To exercise your rights, contact us at info@goldenplanetjewelry.com

9. Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by emailing us.
Even if you opt out of marketing, we may still send you transactional emails about your orders.

10. Children’s Privacy

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will be revised, and the updated Policy will apply from the date it is posted on the Site.

12. Contact Us

If you have any questions about this Policy or how we handle your data, please contact us:

GOLDEN PLANET USA INC.
62 W 47TH ST STE 407
NEW YORK, NY 10036, USA
info@goldenplanetjewelry.com
+1 (646) 872-4972