Shipping, Return & Refund Policy

Last Updated: August 8, 2026

At Golden Planet Jewelry, we are committed to providing transparent and reliable international shipping, along with a clear return and refund process. Please review the details below before placing your order.

Shipping Policy

Order Processing Time

All orders are prepared within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Shipping Origin

Orders to the United States ship domestically from our New York office. Orders to all other countries ship directly from our facility in Istanbul, Turkey.

Shipping Carriers & Tracking

We ship via trusted carriers such as DHL, UPS, and similar international courier services.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your shipment in real time.

Estimated Delivery Times

Delivery takes a further 5–7 business days after dispatch.

These delivery times are estimates and may be affected by customs inspections or unforeseen carrier delays.

Shipping Terms (DDP / DAP)

• 
  United States Orders:
  
  All orders shipped to the United States are sent on a DDP (Delivered Duty Paid) basis.
  
  This means all customs duties, taxes, and import fees are prepaid by Golden Planet Jewelry, and no additional charges are required from the customer upon delivery.
  
• 
  Orders Outside the United States:
  
  Orders shipped outside the United States are sent on a DAP (Delivered At Place) basis by default, unless otherwise confirmed in writing with our team prior to shipment.
  
  Under DAP terms, the customer is responsible for any customs duties, import taxes, or local fees imposed by the destination country.
  

Customers outside the United States who wish to confirm shipping terms or request alternative arrangements are encouraged to contact us before placing an order via email or live chat.

Shipping Costs

Free shipping to 34 countries — full list in our Shipping Policy.

No minimum, no thresholds.

Customs, Duties & Taxes

For shipments sent under DAP terms, any customs duties, import taxes, or local fees are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us via email or live chat. We will work closely with the shipping carrier to assist you as quickly as possible.

Returns & Exchanges Policy

Return Window

We accept returns and exchanges within 30 days of delivery.

Return Eligibility

To be eligible for a return or exchange:

• 
  Items must be unused, unworn, and in original condition
  
• 
  Items must be returned in their original packaging
  
• 
  Proof of purchase is required
  

Non-Returnable Items

The following items are not eligible for return or exchange:

• 
  Custom, personalized, or engraved jewelry
  

Custom or personalized items are only eligible for return if they arrive defective or incorrect.

How to Start a Return

To initiate a return or exchange, please contact us before sending any item back via:

• 
  📧 Email: info@goldenplanetjewelry.com
  
• 
  💬 Live Chat: Available at the bottom-right corner of our website
  

Please include:

• 
  Your order number
  
• 
  The reason for the return or exchange
  
• 
  Clear photos if the item is defective or incorrect
  

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

• 
  Return shipping costs are the responsibility of the customer
  
• 
  If the item is defective or incorrect, we will provide a prepaid return shipping label at no cost to you
  

Refund Policy

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 3–5 business days to the original payment method used at checkout.

Shipping Fees

Original shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.

Exchanges

If an exchange is requested, the replacement item will be shipped once the returned item has been received and approved.

Order Cancellation

Orders may be canceled within 12 hours of purchase, provided they have not yet entered processing or shipping.

Once an order has entered production or shipment, it can no longer be canceled.

Contact Information

If you have any questions regarding shipping, returns, refunds, or shipping terms, you may contact us using one of the following methods:

Golden Planet Jewelry

📧 Email: info@goldenplanetjewelry.com

💬 Live Chat: Available at the bottom-right corner of our website