FAQ's

Yes — all our pieces are made of solid 14K gold (0.585 purity). We do not use gold plating or gold-filled materials. Every item is stamped and certified for authenticity.

Yes — every piece comes with a Gold Certificate of Authenticity, verifying that it is genuine 14K gold. You can also have the authenticity of our products verified at any trusted jeweler.

14K gold is durable but should still be treated with care. Avoid harsh chemicals and store pieces in a dry, soft pouch. Check our Jewelry Care page for full tips.

In line with our sustainability philosophy, all the stones we use are lab-grown and ethically sourced through sustainable methods. Each one is of the highest quality, ensuring brilliance and durability.

All orders are prepared within 1–2 business days at our Istanbul-based workshop after payment confirmation.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

After your order is dispatched, you will receive an email containing your tracking number.

You can track your shipment in real time through the courier’s tracking system.

We ship all orders via express international shipping. Estimated delivery times are:

• 
  Europe: 2–3 business days
  
• 
  United States: 3–4 business days
  
• 
  Other countries: 3–5 business days
  

Delivery times may vary slightly due to customs inspections or carrier-related delays.

• United States orders are shipped as DDP (Delivered Duty Paid), meaning all customs duties and import taxes are prepaid by us. No additional charges are required upon delivery.
  
• 
  Orders outside the United States are shipped as DAP (Delivered At Place) by default, unless otherwise confirmed with our team before shipment. Under DAP terms, customs duties and import taxes are the responsibility of the customer.
  

If you would like to confirm shipping terms before ordering, please contact us via email or live chat.

Orders can be canceled or modified within 12 hours of purchase, provided they have not yet entered processing or shipment.

Once an order has entered production or shipping, it can no longer be canceled or changed.

We accept all major credit cards, PayPal, and secure online payment methods with advanced encryption.

Yes, every piece comes in premium packaging, and we also offer special gift wrapping upon request.

We accept returns and exchanges within 30 days of delivery.

Returned items must be:

• 
  Unused and unworn
  
• 
  In original condition
  
• 
  In original packaging
  

Non-returnable items include:

• 
  Custom, personalized, or engraved jewelry
  
• 
  Earrings (for hygiene reasons)
  
• 
  Final sale or clearance items
  

Custom or personalized items are only eligible for return if they arrive defective or incorrect.

Return shipping costs are the responsibility of the customer.

If the item is defective or incorrect, we will provide a prepaid return shipping label at no additional cost.

To request an exchange, please contact us before sending any item back via:

• 
  📧 Email: info@goldenplanetusa.com
  
• 
  💬 Live Chat: Available at the bottom-right corner of our website
  

Please include your order number, the reason for the exchange, and photos if the item is defective or incorrect.

Once your return is received and inspected, approved refunds are processed within 5–7 business days to the original payment method used at checkout.

Please note that original shipping fees are non-refundable, except in cases of defective or incorrect items.

If your item arrives damaged or incorrect, please contact us immediately via email or live chat with your order number and clear photos of the issue.

We will arrange a replacement or refund and provide a prepaid return shipping label if necessary.