FAQ's
Welcome to our FAQ section. We’re delighted to have you here as a valued client. Here, you’ll find clear answers to the most frequently asked questions about our jewelry and services.
Products
Below, you can find the answers to your questions about our gold jewelry collections.
Is your jewelry made of real gold?
Yes — all our pieces are made of 14K gold. We do not use gold plating or gold-filled materials. Every item is stamped 585 or 14K, and comes with our own Certificate of Authenticity confirming the piece meets our quality standards.
Do you include a certificate with the jewelry?
Yes — every piece comes with our own Gold Certificate of Authenticity, confirming the piece meets our quality standards. Every item is stamped 585 or 14K. You can also have the gold content tested by any trusted jeweler.
How should I care for my jewelry?
14K gold is durable but should still be treated with care. Avoid harsh chemicals and store pieces in a dry, soft pouch. Check our Jewelry Care page for full tips.
Do you use real diamonds and gemstones?
It depends on the piece. Most of our jewelry is set with cubic zirconia and other simulated stones. We also have the capability to set natural diamonds and gemstones — each product page states exactly which stone is used, so please check the description before ordering.
Orders & Shipping
Find the answers to your order-related questions below.
When will my order be shipped?
All orders are prepared within 1–3 business days after payment confirmation.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
How can I track my order?
After your order is dispatched, you will receive an email containing your tracking number.
You can track your shipment in real time through the courier’s tracking system.
How long does delivery take?
Orders are processed within 1–3 business days and delivered in a further 5–7 business days.
Delivery times may vary slightly due to customs inspections or carrier-related delays.
How are import duties and customs fees handled?
United States orders are shipped as DDP (Delivered Duty Paid), meaning all customs duties and import taxes are prepaid by us. No additional charges are required upon delivery.
Orders outside the United States are shipped as DAP (Delivered At Place) by default, unless otherwise confirmed with our team before shipment. Under DAP terms, customs duties and import taxes are the responsibility of the customer.
If you would like to confirm shipping terms before ordering, please contact us via email or live chat.
Can I change or cancel my order?
Orders can be canceled or modified within 12 hours of purchase, provided they have not yet entered processing or shipment.
Once an order has entered production or shipping, it can no longer be canceled or changed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure online payment methods with advanced encryption.
Do you offer gift wrapping?
Yes, every piece comes in premium packaging, and we also offer special gift wrapping upon request.
Returns & Exchanges
Here are common questions about our shipping - return & exchange policy.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery.
Returned items must be:
- Unused and unworn
- In original condition
- In original packaging
Non-returnable items include:
- Custom, personalized, or engraved jewelry
Custom or personalized items are only eligible for return if they arrive defective or incorrect.
Who covers the return shipping cost?
Return shipping costs are the responsibility of the customer.
If the item is defective or incorrect, we will provide a prepaid return shipping label at no additional cost.
How can I request an exchange?
To request an exchange, please contact us before sending any item back via:
- Email: info@goldenplanetjewelry.com
- Live Chat: Available at the bottom-right corner of our website
Please include your order number, the reason for the exchange, and photos if the item is defective or incorrect.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed within 3–5 business days to the original payment method used at checkout.
Please note that original shipping fees are non-refundable, except in cases of defective or incorrect items.
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us immediately via email or live chat with your order number and clear photos of the issue.
We will arrange a replacement or refund and provide a prepaid return shipping label if necessary.