FAQ's
Welcome to our FAQ section. We’re delighted to have you here as a valued client. Here, you’ll find clear answers to the most frequently asked questions about our jewelry and services.
Products
Below, you can find the answers to your questions about our gold jewelry collections.
✨ Is your jewelry made of real gold?
Yes — all our pieces are made of solid 14K gold (0.585 purity). We do not use gold plating or gold-filled materials. Every item is stamped and certified for authenticity.
💌 Do you include a certificate with the jewelry?
Yes — every piece comes with a Gold Certificate of Authenticity, verifying that it is genuine 14K gold. You can also have the authenticity of our products verified at any trusted jeweler.
🧼 How should I care for my jewelry?
14K gold is durable but should still be treated with care. Avoid harsh chemicals and store pieces in a dry, soft pouch. Check our Jewelry Care page for full tips.
💎 Do you use real diamonds and gemstones?
In line with our sustainability philosophy, all the stones we use are lab-grown and ethically sourced through sustainable methods. Each one is of the highest quality, ensuring brilliance and durability.
Orders & Shipping
Find the answers to your order-related questions below.
⏱️ When will my order be shipped?
Orders are usually dispatched within 1–2 business days. However, depending on stock availability, it may take up to one week. Thank you for your understanding.
📦 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can follow your package anytime through our courier partner’s website.
🕒 How long does delivery take?
We provide insured express shipping worldwide. Delivery usually takes 2–5 business days, depending on your location.
⚖️ How are import duties and customs fees handled?
For all international shipments, import duties, taxes, and country-specific entry procedures are the responsibility of the customer, unless prior arrangements and approval have been confirmed with us in advance. In accordance with international trade regulations (Incoterms®), all shipments are delivered under DAP (Delivered At Place) terms, meaning that any customs clearance charges or import fees must be settled by the recipient.
✏️ Can I change or cancel my order?
Yes, changes or cancellations are possible within 12 hours of placing your order. Please contact our customer support via live chat.
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and secure online payment methods with advanced encryption.
🎁 Do you offer gift wrapping?
Yes, every piece comes in premium packaging, and we also offer special gift wrapping upon request.
Returns & Exchanges
Here are common questions about our shipping - return & exchange policy.
↩️ What is your return and exchange policy?
We accept returns and exchanges within 14 days from the date of delivery.
📦 Who covers the return shipping cost?
Return shipping costs are the customer’s responsibility. However, if the issue is caused by us, we cover all costs.
🔄 How can I request an exchange?
Simply contact our customer support via live chat or email with your order details, and we will assist you with the exchange process.
💰 When will I receive my refund?
Refunds are processed once the returned item has been received and inspected. Please allow up to 5–7 business days.
🛡️ What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, we will cover all return costs and send a replacement or full refund immediately.