Our shipping partners
We work exclusively with the most reliable shipping partners to ensure your packages are delivered safely. Every order is registered in our system with full tracking, allowing you to follow your shipment with ease. Our team stays up to date on the status of your package until it arrives securely in your hands.
Orders & Shipping
Find the answers to your order-related questions below.
⏱️ When will my order be shipped?
Orders are usually dispatched within 1–2 business days. However, depending on stock availability, it may take up to one week. Thank you for your understanding.
📦 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can follow your package anytime through our courier partner’s website.
🕒 How long does delivery take?
We provide insured express shipping worldwide. Delivery usually takes 2–5 business days, depending on your location.
⚖️ How are import duties and customs fees handled?
For all international shipments, import duties, taxes, and country-specific entry procedures are the responsibility of the customer, unless prior arrangements and approval have been confirmed with us in advance. In accordance with international trade regulations (Incoterms®), all shipments are delivered under DAP (Delivered At Place) terms, meaning that any customs clearance charges or import fees must be settled by the recipient.
✏️ Can I change or cancel my order?
Yes, changes or cancellations are possible within 12 hours of placing your order. Please contact our customer support via live chat.
Returns & Exchanges
Here are common questions about our shipping - return & exchange policy.
↩️ What is your return and exchange policy?
We accept returns and exchanges within 14 days from the date of delivery.
📦 Who covers the return shipping cost?
Return shipping costs are the customer’s responsibility. However, if the issue is caused by us, we cover all costs.
🔄 How can I request an exchange?
Simply contact our customer support via live chat or email with your order details, and we will assist you with the exchange process.
💰 When will I receive my refund?
Refunds are processed once the returned item has been received and inspected. Please allow up to 5–7 business days.
🛡️ What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, we will cover all return costs and send a replacement or full refund immediately.