📦 Shipping Information

We proudly offer complimentary worldwide shipping on all orders.

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🕒 Processing Time

Orders are prepared and dispatched within 1–3 business days.

Estimated Delivery

• 
  USA: 2–4 business days
  Europe: 1–3 business days
  Rest of the World: 5–7 business days
  

A tracking number will be sent to your email once your order has shipped.

🚚 Where We Ship From

Orders are fulfilled from our facilities in New York, USA and Istanbul, Turkey, depending on product availability and your delivery location.

🌍 Customs & Import Duties

International orders may be subject to import taxes or customs fees. These charges are the responsibility of the customer unless prior arrangements and written approval have been confirmed with us. In accordance with international trade regulations (Incoterms® – DAP), all import-related costs must be settled by the recipient.

🔁 Return & Exchange Policy

Your satisfaction is our priority. If for any reason you are not fully happy with your purchase, items may be returned or exchanged within 14 days of delivery under the following conditions:

• 
  Items must be unworn, undamaged, and returned in their original packaging
  
• 
  Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
  
• 
  To initiate a return, please contact us at:
  
  info@goldenplanetjewelry.com
  

Refunds are processed within 3–5 business days after the returned item is received and inspected.

💡 Additional Notes

• 
  Custom or engraved pieces are non-returnable unless defective
  
• 
  We are not responsible for lost or stolen packages after delivery has been confirmed
  
• 
  As certified members of the Jewelers Board of Trade (JBT) and Jewelers of America, we remain committed to transparency, quality, and industry-leading standards
  

✨ Thank you for choosing Golden Planet — where trust, craftsmanship, and timeless elegance meet.