Our shipping partners
We work exclusively with the most reliable shipping partners to ensure your packages are delivered safely. Every order is registered in our system with full tracking, allowing you to follow your shipment with ease. Our team stays up to date on the status of your package until it arrives securely in your hands.
Orders & Shipping
Find the answers to your order-related questions below.
⏱️ When will my order be shipped?
We proudly offer complimentary worldwide shipping on all orders.
🕒 Processing Time
Orders are prepared and dispatched within 1–3 business days.
Estimated Delivery
USA: 2–4 business days
Europe: 1–3 business days
Rest of the World: 5–7 business days
A tracking number will be sent to your email once your order has shipped.
📦 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can follow your package anytime through our courier partner’s website.
🕒 How long does delivery take?
USA: 2–4 business days
Europe: 1–3 business days
Rest of the World: 5–7 business days
⚖️ How are import duties and customs fees handled?
International orders may be subject to import taxes or customs fees. These charges are the responsibility of the customer unless prior arrangements and written approval have been confirmed with us. In accordance with international trade regulations (Incoterms® – DAP), all import-related costs must be settled by the recipient.
✏️ Can I change or cancel my order?
Yes, changes or cancellations are possible within 12 hours of placing your order. Please contact our customer support via live chat.
Returns & Exchanges
Here are common questions about our shipping - return & exchange policy.
↩️ What is your return and exchange policy?
Your satisfaction is our priority. If for any reason you are not fully happy with your purchase, items may be returned or exchanged within 14 days of delivery under the following conditions:
Items must be unworn, undamaged, and returned in their original packaging
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
To initiate a return, please contact us at:
info@goldenplanetusa.com
Refunds are processed within 3–5 business days after the returned item is received and inspected.
💡 Additional Notes
Custom or engraved pieces are non-returnable unless defective
We are not responsible for lost or stolen packages after delivery has been confirmed
As certified members of the Jewelers Board of Trade (JBT) and Jewelers of America, we remain committed to transparency, quality, and industry-leading standards
✨ Thank you for choosing Golden Planet — where trust, craftsmanship, and timeless elegance meet.
📦 Who covers the return shipping cost?
Return shipping costs are the customer’s responsibility. However, if the issue is caused by us, we cover all costs.
🔄 How can I request an exchange?
Simply contact our customer support via live chat or email with your order details, and we will assist you with the exchange process.
💰 When will I receive my refund?
Refunds are processed once the returned item has been received and inspected. Please allow up to 3–5 business days.
🛡️ What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, we will cover all return costs and send a replacement or full refund immediately.